FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
Orders are typically processed within a few working days.
Once shipped, you’ll receive tracking details so you can follow its journey.
Do you ship internationally?
Yes, we ship to most countries worldwide.Some regions are excluded. For full details, please see our Shipping Policy.
What should I do if my package hasn’t arrived?
We recommend contacting the courier first using your tracking details.
If you’re unable to resolve it, get in touch with us and we’ll step in to help.
What if something is missing or damaged?
If your game arrives with missing or damaged components, please contact us with clear details and photos where possible.We’ll review the issue and arrange replacements where appropriate, in line with our returns and damage policy.
How can I contact you?
You can reach us at info@noctilux.co.uk
We aim to respond within a day whenever possible.
Products
Below are some common questions about our products
Is this the same as the Kickstarter version?
This is the Deluxe Edition of Kryptothera.If any changes to components or content occur in future print runs, we will always make this clear before purchase.
How long does a game of Kryptothera take?
Around 30 minutes per player.Most sessions last between 90 and 120 minutes.
How many players can play?
Kryptothera supports 2 to 6 players.A dedicated solo expansion is also available for those who prefer to play alone.
Is it easy to learn?
Yes. The game is designed to be intuitive and quick to teach.Depth comes from the choices you make, not from complicated rules.
Why cryptids?
Because mystery makes everything more interesting.Our games are built around worlds that invite curiosity, exploration, and a little bit of the unknown.